Frequently asked
Questions & Answers
Everything you need to know about ordering, payments, delivery, security and platform operations on DRUGHUB.
Ordering process
How can I place an order on DRUGHUB?
Browse listings, add selected products to cart and complete checkout. Choose supported crypto payment
and preferred shipping option. PGP communication with vendor follows payment confirmation.
What products are available?
DRUGHUB features vetted vendors offering high-quality products across all major categories.
Every listing passes manual quality control before going live.
Payments & escrow
What payment methods do you accept?
DRUGHUB works exclusively with cryptocurrencies for maximum privacy. Monero (XMR) and Bitcoin (BTC)
processed through hardened multisig escrow contracts.
How does escrow protection work?
Funds held in 2-of-3 multisig wallet. Buyer, seller and DRUGHUB arbitrator signatures required
for release. Protects both parties until delivery confirmed.
Delivery & shipping
How long does delivery take?
Standard shipping: 5-7 business days. Stealth options: 10-14 days. Times vary by region and
selected shipping profile. Track status via vendor PGP messages.
Do you ship internationally?
Worldwide shipping available. Vendors specify regions and restrictions per listing.
Stealth packaging standard for all international orders.
Security & privacy
How do you protect my privacy?
Tor v3-only access, PGP authentication, zero data retention, no IP logging. Messages auto-delete
post-escrow. Platform cannot link identities to transactions.
Is PGP verification required?
Yes. Official DRUGHUB PGP fingerprint must match before trusting login challenges or communications.
No passwords stored, PGP-only authentication.
Guarantees & support
What guarantees do you offer?
30-day satisfaction guarantee. Open dispute within window for refund/replacement if order doesn't
match description. Evidence-based arbitration protects both parties.
How do I contact support?
PGP-encrypted messages via platform interface. 24-48 hour response SLA. Dispute resolution
handled by dedicated arbitration team.
What if I'm not satisfied?
Open dispute within 30 days. Provide evidence (photos, vendor communication). Arbitration team
reviews and releases escrow funds or arranges replacement.